Serve With Confidence

Expert customer service scripts + tips for online biz owners, freelancers, + VAs.

I'm just here to make clients + customers love the heck out of you.

(While helping YOU forget what it's like to dread your inbox.)

Serve With Confidence is an inexpensive but highly practical monthly subscription coming in September 2017 from Erika Madden of

Sign up here if you want to be the first to hear what's included + when it will be ready!

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Hi there! Here's some good news: you're already on my list to receive email updates on Serve With Confidence! I'll be emailing you soon. :) If you're eager to begin improving your online customer service skills, have you checked out my popular e-guides for sale on Gumroad? See them here: